Terms & Conditions

Terms & Conditions

Thank you for choosing vueloexpress.com

Thank you for choosing vueloexpress.com, a service provided and operated by VUELO EXPRESS PRIVATE LIMITED, doing business as vueloexpress.com (including its subsidiaries and affiliates that offer related services, collectively referred to as "vueloexpress.com", "Vuelo Express", "us", "we", or "our"). Please read these Terms & Conditions (“Terms”) carefully before accessing, using, or obtaining any services, or information from us. These Terms constitute an agreement between you, as a user of vueloexpress.com (“you” or “User”), and govern your use of our website at www.vueloexpress.com (the “Site”), as well as any reservation or booking services and our Customer Call Center (collectively, the “Services”). These Services are accessible through the Site, our Contact numbers, or any website(s) or mobile application(s) linked to the same. These Terms also incorporate the vueloexpress.com Privacy Policy, along with any other applicable terms and conditions related to our product, features, promotions, functionalities, and customer service.

These Terms are a legal agreement between you and us. By using our Site or Services, you agree to follow these Terms. If you do not agree with these Terms, you may not use our Site or Services.

Site Use/License/Proprietary Rights

As a condition of your use of this Site, you represent and warrant the following:

  • All information supplied by you on this Site is true, accurate, current, and complete;
  • You possess the legal ability and authority to create a binding legal obligation;
  • You will use this Site in accordance with these Terms;
  • You will only use this Site to make legitimate reservations/bookings for you and/or another person(s) for whom you are legally authorized to act;
  • You will inform such other persons about the Terms of Service that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  • You are wholly responsible for any activities conducted through your account; and
  • You shall not interfere with anyone else's use and enjoyment of the Site or other similar services.
  • You are at least 18 years old;

Legal Capacity

By using our platform, you affirm that you are of legal age and possess the legal capacity to enter into a contract. All information provided by you for platform access must be true, complete, and accurate, and you agree to keep this information updated.

Personal Use Only

The platform is intended solely for personal use. Modifying, reproducing, duplicating, copying, distributing, selling, reselling, or exploiting the platform for commercial purposes is strictly prohibited.

Prohibited Uses

You agree not to use the platform for illegal or improper activities. Services acquired through the platform must be for your personal use or for those on whose behalf you are legally authorized to act. Reselling services purchased through the platform to third parties is not allowed. We reserve the right to deny platform access at any time without prior notice.

Terms of Purchase

Prices and Payment Methods

The total price of your booking, including service fees, will be displayed before you enter into any contract or assume any payment obligation. Service fees are non-refundable as they cover the brokerage services provided. Service fees may vary based on the products or services included, the channel used, and other factors. Payments may appear as separate transactions if some airlines charge directly.

Non-Refundable Brokerage Service

Once the purchase is confirmed, the brokerage service provided by vueloexpress.com is considered fully executed, and you will not be entitled to use your right of withdrawal.

Shipping and delivery

Shipping and delivery not applicable. We do not ship or deliver any physical products.

Cancellation and Refund


  • Vuelo Express believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
  • Cancellations will be considered only if the request is made within 2 days of ticket booking.
  • Customers may request to cancel or change their tickets/ products subject to the travel provider/airline's cancellation policy.
  • Cancellation requests can be made through our website, by phone, or via email.
  • Any applicable cancellation fees imposed by the travel provider/airline will be the responsibility of the customer.


In case of any Refunds approved by the Vuelo Express, it’ll take 7-15 working days for the refund to be processed to the end customer. If eligible, refunds will be processed using the same payment method used for the request. The ability to cancel or change a travel product or service depends on the terms and conditions of the travel provider. Low-cost fares often do not allow changes or cancellations. We can help determine if your fare allows changes or cancellations and can manage your request to the travel provider for a service fee of fifty U.S. dollars ($50) per person per canceled or changed route. This fee does not include the amounts charged by your travel supplier. Contact us through our Help Center to request a cancellation or change.

Intellectual and Industrial Property Rights

Content Ownership

All content on the platform, including trademarks, text, graphics, logos, button icons, images, audio files, and software, is the property of vueloexpress.com or its content providers and is protected by national and international intellectual property laws. The compilation of all platform content is the exclusive property of vueloexpress.com.

Prohibited Use of Content

Reproduction, modification, distribution, transmission, subsequent publication, exhibition, and/or performance of platform content, in whole or in part, is strictly prohibited without express consent from vueloexpress.com and/or its suppliers.


vueloexpress.com and other product, service, graphic, and logo names of vueloexpress.com are internationally registered trademarks. Names of other products, services, and companies mentioned may be registered trademarks of their respective owners.


Text Messaging

You can choose to receive SMS or "text" messages, pre-recorded voice messages, or auto-dialed calls from us, our affiliates, related entities, and third parties. These messages may be used to verify your identity or mobile device and to provide updates about services or products you've requested. By providing us with your mobile or cell phone number, you consent to receive such communications from us or on our behalf, in accordance with our Privacy Policy. By providing your number and accepting these Terms, you confirm you have the authority to receive text messages at the provided number. No purchase is required to opt into this service, and you can opt out at any time by following the instructions in our messages. Note that not all mobile devices may support this service. VueloExpress.com and mobile carriers are not responsible for delayed or undelivered messages. Standard message and data rates may apply, and the frequency of messages depends on your requests. You agree to cover all costs and fees from your service or device provider for receiving such messages.

Governing Law, Jurisdiction, and Venue

These Terms are governed by Florida law, except as preempted by the Federal Arbitration Act (FAA). Both parties consent to the personal jurisdiction and exclusive venue in the federal and state courts located in Orange County, Florida, for any disputes, except where preempted by the FAA.


You agree to indemnify and hold us, our affiliates, officers, and employees harmless from any third-party claims or demands, including legal fees, arising from your use of VueloExpress.com, your content, or your violation of these Terms.

Force Majeure

We are not liable for any failure or delay in performance due to events beyond our control, including but not limited to natural disasters, extreme weather, fire, nuclear incidents, terrorist acts, riots, wars, labor disputes, government actions, equipment breakdowns, network or system failures, internet disruptions, or pandemics. We are not responsible for any additional expenses, delays, or actions by government authorities resulting from such events. We also are not liable for any third-party provider's or booking partner's breach of any conditions or warranties, nor for any other wrongdoing by them regarding products or services available through the Site. We do not guarantee uninterrupted access to the Site.

Third-Party Links

VueloExpress.com may link to third-party websites or services to facilitate our Services. These links are provided for convenience, and we do not control these third-party sites or services. Use them at your own risk.

Language Translation

The Site and Terms of Service may be available in multiple languages, but the original English version prevails in case of any conflict between versions.

Severability and Waiver

If any part of these Terms is found invalid or unenforceable, the remaining provisions will stay in effect. Failure to enforce any term or condition does not waive the right to enforce it later.


We will provide notices to you via the email address you provided during registration. You should send notices to us at support@vueloexpress.com or via postal mail to the address below. Notices are deemed given 24 hours after the email is sent, unless the email address is invalid.


We strive to make our Site and Services accessible, even though we do not fall under the Americans with Disabilities Act. If you need accessibility assistance, please call our 24/7 Customer Call Center. We do not charge for assistance, but a service fee applies if you book a reservation.


These Terms represent the complete agreement between the parties and supersede all previous agreements. In case of any conflict between these Terms and additional terms, these Terms will govern unless expressly stated otherwise. Sections of these Terms that should survive termination will continue to be in effect.

Changes to the Terms and Conditions

vueloexpress.com may amend or update these Terms and Conditions at any time without prior notice. The current version will be displayed on the platform when changes become effective. Refer to the current Terms and Conditions each time you make a booking.

Contact Us

If you have any questions about this Agreement or our Site, please contact us via the following:

Email: support@vueloexpress.com

Write: VUELO EXPRESS PVT. LTD. Innov8 Ras Vilas, Lower Ground Floor, Salcon Rasvilas, D-1, Saket District Center, Saket, New Delhi 110017

Last Updated: 12 June 2024