Privacy & Policy

Privacy & Policy

Thank you for choosing

This Privacy Notice explains how Vuelo Express, located at Innov8 Ras Vilas, Lower Ground Floor, D-1, Salcon Rasvilas Saket District Center, Saket, New Delhi, 110017.

At Vuelo Express, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website or services.

Information We Collect

Personal Information: We may collect personal information such as your name, address, email address, phone number, passport details, and payment information when you make a booking or interact with our website.

Non-Personal Information: We also collect non-personal information such as your IP address, browser type, operating system, and browsing preferences to improve our website and services.

How We Use Your Information

Booking and Reservation: We use your personal information to process bookings, reservations, and payments for travel services.

Communication: We may use your contact information to communicate with you regarding your bookings, provide updates, and respond to your inquiries.

Marketing: With your consent, we may send you promotional offers, newsletters, and travel-related information via email or other marketing channels.

Improving Services: We use non-personal information to analyze website usage patterns, improve our services, and enhance user experience.


To fulfill our obligations as a travel agent, we require certain personal information from you. Failure to provide this information may result in the inability to complete your booking.

Personal and contact details are used to finalize the travel bookings you make on our site. This includes payment information, passport numbers, date of birth, frequent flyer numbers, and dietary requirements.

Legitimate Interest

We may use your information for direct marketing communications and related profiling to offer relevant products and services. This includes sending travel confirmation, updates on your itinerary, and managing your booking.

Your personal information may also be used for targeted marketing activities such as special offers, new products, or competitions. You have the option to opt-out of receiving such information.

With Your Consent

In specific situations, we collect and process your data with your explicit consent. For example, when you subscribe to email newsletters, we may use your personal information to send you relevant promotional fares.

Data Retention

Personal data is retained for the purpose it was obtained. Records are kept for contractual claims for approximately 6 years.

IP Addresses

When you visit our website or use our mobile applications, our servers may record data including your IP address. This is used for tracking and aggregating non-personal data such as device and browser information.

Tracking Technologies / Cookies

We use cookies to provide a more user-friendly experience on our website. Additionally, we may use third-party web analytics services to analyze visitor usage patterns.

Information Sharing and Disclosure

Third-Party Partners: We may share your personal information with trusted third-party partners such as airlines, hotels, tour operators, and travel insurance providers to fulfill your bookings and reservations.

Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Secure Socket Layer (SSL) encryption technology is used to encrypt sensitive data transmitted between your browser and our servers.

Your Rights and Choices

Access and Update: You have the right to access, update, or correct your personal information by contacting us.

Opt-Out: You can opt-out of receiving marketing communications from us by following the instructions provided in the communication or contacting us directly.

Cookies: You can adjust your browser settings to reject cookies or notify you when cookies are being used. However, please note that certain features of our website may not function properly without cookies.

Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will become effective immediately upon posting.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.