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FAQs

How can I request an in-flight meal?
Most airlines do not provide complimentary meals during flights; they charge an additional fee for in-flight meals. When booking your flight, you'll be given the option to request a meal. This request is sent directly to the airline, and it is essential that all passengers place their meal requests at least 24 hours before the flight's departure. Vuelo Express cannot guarantee meal provisions as this decision is solely at the discretion of the airline. It's advisable to check the specific airline’s meal policy before booking to ensure your dietary needs will be met during the flight.
Why did I experience an increase in the offered fare while placing the booking?
Airfares are highly dynamic and can change frequently based on various factors such as demand and availability. The prices you see when you start your search may not be the same by the time you complete your booking. This fluctuation happens because airlines continually update their prices to match the current demand and inventory. When you or our agents search for flights, there is a possibility that the initial inventory or seats at the displayed price get sold out, leading to higher prices for newly offered seats. Vuelo Express strives to monitor and keep fares current, but these changes are a natural part of the airline booking process.
Do you guarantee the airfares selected by me?
Airfares on Vuelo Express are dynamic and can change without prior notice. Until the payment is completed and the tickets are issued, the fare is not guaranteed. In cases where a technical glitch results in outdated fares being displayed, we will notify you within three business days with the updated fare. You will have the option to accept the new fare, deny it, or cancel your booking for a full refund. We recommend reviewing our Terms and Conditions for more details on fare policies and cancellations to understand all the nuances related to booking airfares with Vuelo Express.
Do you allow changes to the ticket once it is issued?
Once a ticket is issued, no changes are permitted. It is crucial to verify all details on the ticket before completing the booking process. Double-check names, dates, and other essential information to ensure accuracy. Vuelo Express emphasises the importance of confirming all booking details with our agents to avoid any errors. If any changes are necessary after issuance, they will typically require a new booking, and you may incur additional costs. Always ensure that all information is correct and error-free before finalising your purchase.
Are all the listed fares on your website inclusive of all the taxes?
In accordance with the U.S. Department of Transportation's New Airline Passenger Protection Rules, Vuelo Express ensures that all advertised fares and baggage fees include applicable taxes. This transparency helps you understand the total cost of your trip upfront. However, it’s essential to note that some fees, such as those for additional services or upgrades, may not be included in the initial fare. Always review the full fare details, including any additional charges that might apply, to get a complete picture of your travel expenses.
Are there any extra charges if I want to make changes to my airline ticket?
Yes, additional charges apply if changes are required to your airline ticket. If you need to alter any details of your booking, such as dates, routes, or passenger information, an extra fee will be levied. When our agents assist with these changes, it is considered a new booking, and you must pay accordingly. To understand the specific fees and procedures, please read the Taxes & Fees section on our website. This will provide detailed information about potential costs associated with making changes to your airline ticket.
For the bookings made, do I require a printed ticket?
Our agents will inform you if a printed ticket is necessary for your booking. Any changes to this requirement will be communicated within 24 hours of making the booking. While electronic tickets (e-tickets) are widely accepted, it is advisable to carry a printed ticket, especially if you have reservations with multiple airlines. Having a printed copy can help prevent any issues during check-in or boarding. Always verify the specific requirements of the airlines involved in your travel to ensure a smooth journey.
When should I consider my reservation confirmed?
Vuelo Express recommends contacting the airline directly 72 hours before your departure to confirm your reservation. This step is mandatory for both outbound and return flights. Verifying your booking directly with the airline ensures that all details are correct and up-to-date. Additionally, it allows you to address any potential issues that might arise well in advance of your travel date. This confirmation step is crucial for a hassle-free travel experience and helps prevent last-minute surprises.
Is it possible to add a passenger to an already generated PNR or ticket?
No, you cannot add a new passenger to an existing booking with Vuelo Express. To include an additional passenger, you must make a new booking. We cannot guarantee that the new booking will match the original price or availability of the previously booked tickets. Flight availability and fares fluctuate, and there is no assurance that the new passenger will have the same itinerary as the original booking. It is always best to book for all passengers at once to ensure the same flight and fare conditions.
How is my baggage managed in case of a change of flights by the airline?
In case of a flight change, the airline is typically responsible for managing your checked baggage according to the baggage agreement. This means your baggage should be transferred to your connecting flight without you having to recheck it. However, if the airline does not include this provision in their agreement, it becomes your responsibility to ensure your baggage is checked through to your final destination. Always confirm the airline's baggage policies and check-in procedures to avoid any confusion or issues with your luggage during your trip.
What documents are required to complete a booking?
Document requirements can vary based on several factors, including your departure and arrival cities, any stopovers, and your passport nationality. Vuelo Express advises contacting the airline directly to confirm the necessary documents for your booking. This ensures that you have the most accurate and up-to-date information. Failing to have the correct documents can result in denied boarding, for which Vuelo Express holds no responsibility. Always verify the document requirements well in advance of your travel date to ensure a smooth check-in process.
What are the different kinds of trips offered?
● Roundtrip: A flight to a destination and back to the original departure point. ● One-way: A flight to a destination with no return trip. ● Multiple Destinations: Flights that take you to various locations on the same trip Each type of trip caters to different travel needs and itineraries. Roundtrips are ideal for standard vacations or business trips. One-way trips are suitable for relocations or indefinite stays. Multiple destination trips are perfect for travellers looking to explore several locations in one journey.
What do you mean by different classes on a flight?
● Economy Class: The most affordable class, offering basic seating and amenities. Available on all airlines, it is designed for cost-conscious travellers. ● Business Class: Offers more space, legroom, and amenities than Economy. In-flight meals and additional services make it more comfortable and more expensive than Economy. ● First Class: Provides the highest level of comfort with spacious seats, upgraded meals, shorter check-in lines, and lounge access. It is the most expensive class, typically located at the front of the aircraft. Understanding the differences between these classes helps you choose the travel experience that best fits your needs and budget.
What flight options are available?
● Non-stop flights: Travel directly from the departure airport to the destination with no stops. ● No flight change but a stopover: The plane may land one or more times, but passengers do not change planes. ● Connecting flights: Involves one or more stops where passengers must disembark and board a different plane to reach their destination. Each option has its advantages. Non-stop flights are the fastest, while connecting flights can be more cost-effective or necessary for reaching less popular destinations.
What documents are required to get through airport security?
● For domestic travel: You need a boarding pass, a government-issued photo ID, and your flight itinerary. ● For international travel: A passport and a visa permit, if required by the destination country. Ensure all your travel documents are valid and readily accessible to avoid any delays at security checkpoints. It is also advisable to carry copies of essential documents in case of loss or theft.
Will I receive a confirmation voucher for my hotel reservation made on Vuelo Express?
When you book a service on Vuelo Express, a confirmation email with a reference ID is generated immediately. An e-voucher will be sent within 24-48 hours of booking. This confirmation email is formal communication indicating that we have received your booking request and are processing it. The e-voucher serves as proof of your reservation and contains important details about your booking. Always review the confirmation email and e-voucher to ensure all information is correct and contact us if there are any discrepancies.
Is it possible to add additional passengers to an existing hotel booking?
Yes, additional guests can be added to your hotel booking if there is availability. You can reach out to our customer care at 1-xxxx-xxx-xxxx for assistance or make a new reservation on our website, Vuelo Express. Adding guests to an existing booking may be subject to additional charges, and room capacity limits. Ensure to check with the hotel directly for their policies regarding extra guests.
The hotel is asking for a higher amount than mentioned on my reservation. What should I do?
Sometimes, hotels charge additional fees such as resort or hotel fees, or government taxes, which are payable at the hotel. Apart from these, the hotel should honour the rate quoted during your reservation. If there is a discrepancy, present your reservation printout and request that the charges be rectified. It is also helpful to contact Vuelo Express customer care if you encounter any issues with the charges, and we will assist you in resolving the matter.
How can I cancel my hotel bookings?
To cancel your hotel booking, contact Vuelo Express customer care. Our travel experts will guide you through the cancellation process and inform you about the Hotel Cancellation Policy and service fees. Each hotel has its own cancellation policy, which will dictate any penalties or refunds you may receive. Always refer to our Terms and Conditions for more details on cancellations to ensure you understand all the policies and potential fees associated with cancelling a hotel booking.
I made the hotel booking online. Am I required to make the payment immediately?
Yes, payment is required at the time of booking. The amount debited from your account includes the hotel tariff, our service fee, and other applicable taxes. Immediate payment confirms your reservation and guarantees the room rate. Be sure to review all charges and fees during the booking process to avoid any surprises.
What can I do if I face problems during check-in?
If you encounter any problems during check-in, carry a printout of the confirmation email from Vuelo Express. This document serves as proof of your reservation. If the hotel is overbooked or encounters issues with your booking, they are obligated to provide accommodation at a comparable property with free private transfers. Contact Vuelo Express customer care for further assistance if you cannot resolve the issue with the hotel directly.
What do we mean by prepaid hotel reservation?
A prepaid reservation means you are charged at the time of booking for the full base amount. This ensures your reservation and locks in the rate. Additional incidentals such as food, parking, and phone calls must be paid directly at the hotel during your stay. Rates are guaranteed only at the time of booking, providing you with certainty about your accommodation costs.
I want to change my hotel booking dates. How can I do the same?
Changes to booking dates or other details are subject to hotel policy. Vuelo Express can request changes on your behalf, but this service may incur a fee. Contact customer care for assistance and to understand any potential charges or restrictions. Always check the hotel’s change and cancellation policies before making a booking to avoid any issues later.
Can you confirm my type of bedding as selected by me?
Requests for bedding type, smoking/non-smoking rooms, and check-in times are honoured on a first-come, first-served basis by the hotel. Vuelo Express cannot guarantee that your request will be fulfilled. Contact the hotel directly closer to your arrival date to reconfirm your preferences and ensure they can accommodate your requests.
Is my pet allowed in the hotel?
Pet policies vary by hotel. Contact the hotel directly to confirm their pet policy and notify them in advance of your arrival if you plan to bring a pet. Some hotels may have restrictions on the type, size, or number of pets allowed, and additional fees may apply. Vuelo Express has no control over hotel pet policies, so it’s essential to verify this information before booking.
Are the hotel rates in US dollars?
All hotel rates on Vuelo Express are in US dollars or Canadian dollars. When making a booking, select the currency accordingly to ensure you understand the total cost. Currency conversion rates may apply if you are booking from a country with a different currency. Always check the final price in your preferred currency before completing the transaction.
I reached out to the hotel and they do not have my reservation details. What should I do?
Hotels typically receive guest names 72 hours before arrival. If the hotel does not have your reservation details yet, rest assured that your booking is confirmed with Vuelo Express. We will provide your check-in details to the hotel three days before your arrival. If you still encounter issues, contact Vuelo Express customer care for assistance.