At Vuelo Express, we value your trust and are committed to safeguarding your
personal information. Please read our Privacy Policy carefully to understand how
we collect, use, and disclose your data when you visit our website, use our
mobile app, or avail our booking services.
Personal Information Collection
We collect various types of personal information, including:
- Name
- Address
- Phone number
- Email address
- Credit/debit card details
- Social media account information
- Passport number
- Other details provided during bookings (e.g., dietary preferences)
If you share someone else’s personal information with us, ensure you have the
necessary permission or authority.
How We Collect Personal Information
We gather data through:
- Our services (booking, promotions)
- Offline channels (customer care)
- Social media platforms (as permitted by law)
Use of Personal Information
We utilize personal data for:
- Booking fulfilment and customer service
- Responding to inquiries and sending newsletters
- Administrative communication
- Marketing communications (with your consent)
- Personalized experiences
- Business purposes (data analysis, fraud prevention, etc.)
- Legal compliance and protection
We take necessary steps to protect your privacy and comply with applicable laws.
How Vuelo Express Collects Personal Information
- We gather your Personal Information through different methods and distribute
it to our Service Providers. Our method involves.
- By using our services, we may gather Personal Information from you when you
sign up for a promotion, make a reservation, or use our services.
- Offline: When you contact our customer care service, we may
gather your
Personal Information from you through offline communication.
- From Social Media Sources: We can view your social media
details through
social media platforms and other third parties as allowed by law.
- The way Vuelo Express utilizes your personal information.
Personal information may be utilized by us
- To finish and satisfy the booking or service obtained. This covers the
payment process, any correspondence between you and our agent regarding your
reservation, and offering you customer service if needed. The details from
your passport are utilized for finalizing your travel arrangements.
- To address your questions and meet your needs, or to subscribe you to our
promotional emails.
- In order to deliver any administrative updates to you. This could involve
details about the Services and any updates we may make to our terms,
conditions, and/or policies.
- To send marketing communications that may interest you, as allowed by the
law.
In order for us to provide you with a customized experience on the Services and
unique offers specifically designed for you.
For business objectives such as data analysis, risk assessment, and prevention of
fraud. It also involves our attempts to make our Services better by recognizing
how you use them and evaluating the success of our campaigns.
Whenever we deem it necessary or fit.
- As per the laws in force in the United States.
- To adhere to the legal requirements.
- To comply with requests from governmental authorities.
- To ensure that our terms and conditions are correctly implemented. To ensure
that our activities or concerns are fulfilled.
- In order to safeguard our rights, privacy, and safety as a company.
- To seek any solutions or decrease the harm that we may endure.
Ways in which Personal Information could be revealed.
The following entities may have access to your Personal Information
- Our service providers, who operate independently, have their own privacy
policies and security practices for any Personal Information we share with
them. Therefore, we insist that you review their privacy policies also.
- The parent company, subsidiaries, and joint ventures of Vuelo Express are
under its direct control and adhere to the same Privacy Policy stated here.
We are sharing your Personal Information with these entities together.
- Travel- service providers: This category comprises
suppliers like airlines, hotels, and car rental agencies. Your Personal
Information is given to them in order for them to effectively provide the
services that you reserve through the Services.
- Other companies in the travel industry: These are the
companies we team up with to offer you the Services. This includes airline
consolidators or aggregators, as well as other travel agencies offering
access to their inventory of travel-related products and travel insurance
providers.
- To our external service providers who offer services like website hosting,
data analysis, payment processing, order fulfilment, IT support, customer
service, email delivery, auditing, and other related services. The data we
provide to them is bound by confidentiality agreements.
- Depending on how your social media account is configured, we will share
information related to your social activity. If you do not wish for your
Personal Information to be shared on social media, refrain from linking your
social media account with Vuelo Express.
When required or suitable
- in accordance with the legal system of the United States
- In order to adhere to legal procedures and deter fraud or criminal behavior
- to reply to demands from official government authorities.
- in order to make sure that Vuelo Express's terms and conditions are followed
- to safeguard our activities or concerns
- in order to safeguard our rights, maintain our privacy, and ensure our
safety
to enable us to seek solutions and minimize the potential harm we may incur
Additional Details
Additional data that Vuelo Express may gather
Additional Information includes any details that do not directly
expose your exact identity or connect you to any person. Additional details
consist of:
- Information about your browser and device
- How you use the app
- The data we gather from your cookies, pixel tags, and other analytics
technologies.
- Information about your age, gender, and location
Any Combined Data
- By utilizing cookies: Cookies are considered as the data
fragments that are saved directly on the computer you are using. Normally,
cookies gather data such as browser type, duration on specific Vuelo Express
webpage, number of pages viewed, preferred language, and other unidentified
traffic information.
- Through the use of pixel tags, Vuelo Express can monitor user actions on the
Services and analyze the effectiveness of our marketing campaigns. This
involves collecting data on how the service is used and how satisfied
customers are.
- IP Address: Your Internet Service Provider assigns a number
to your computer. Your IP address may be detected when you log in to our
server automatically.
- Device Location: Your device's physical location can be
utilized to offer customized location-specific content and deliver targeted
ads based on your current location. As a user, you have the option to permit
or refuse this usage within your device settings.
We might request your details like your preferred way of contact and any specific
travel needs such as dietary restrictions or health issues. We gather this data
when you choose to provide it to us.
Services Provided By Third Parties
Within this Privacy policy, we do not discuss the procedures used by
third parties, such as suppliers, intermediaries, or linked operating sites that
are associated with the Services we offer. This refers to the buttons on
Facebook for liking or sharing content. Including a link on Vuelo Express.com
does not mean that the linked site or its services are endorsed.
Furthermore, we are not liable for any data collection, usage, or disclosure of
your Personal Information by third parties like Facebook, Google, Microsoft, or
Apple when you use their applications on our website.
Advertisers that are not directly affiliated with a company.
As a travel agency, we utilize third-party advertising companies to deliver our
advertisements and services, which may pique your interest. These ads rely on
your ability to access and utilize the Services on any of the devices you use.
In order to accomplish this, these external companies may set or identify
cookies on your browser. Additionally, they can utilize the technology to
identify you on various devices such as a mobile phone or laptop. To learn more
about this practice, visit http://www.networkadvertising.org
and https://optout.aboutads.info
Security
We look for appropriate organizational, technical, and
administrative measures to safeguard Personal Information within the
organization in terms of security. Nevertheless, regrettably, no system for
storing or transmitting data is completely secure.
Choices And Access
As a client, you have the freedom to decide how your Personal Information is
used. You have the option to stop receiving our marketing messages by reaching
out to us at
+1-888-298-
3036 or emailing us at support@vueloexpress.com.
Vuelo Express will attend to your request as soon as possible. Even if you choose
not to receive marketing communications, you will still receive important
operational messages or emails related to your bookings, and you cannot choose
to stop receiving those.
Period of time for which something is kept or maintained
We will store your Personal Information with us for as long as needed to achieve
the purposes stated in this Policy. There might be situations in which a longer
retention period is necessary. In instances like these, it is legal to keep the
information.
SMS Policy
This SMS Policy establishes the comprehensive guidelines and
regulations for the use of Short Message Service (SMS) communications by Vuelo
Express. SMS is a vital channel for engaging with our customers and
stakeholders, enabling us to deliver timely and relevant information directly to
their mobile devices. Our primary goal is to ensure that all SMS
Communications are conducted with the utmost respect for recipient privacy,
adherence to legal standards, and alignment with our company values. By
implementing this policy, we aim to create a framework that supports transparent
and ethical SMS practices while protecting the rights and preferences of our
recipients.
Legal Compliance
- TCPA Compliance: All SMS communications sent by Vuelo
Express must comply with the Telephone Consumer Protection Act (TCPA) and
other relevant federal and state regulations. This includes obtaining prior
express written consent from recipients before sending any marketing
messages. The TCPA mandates that we must have clear and documented consent
to contact individuals via SMS for promotional purposes.
- Opt-In Requirements: Recipients must provide explicit and
informed consent to receive SMS messages from Vuelo Express. This consent
must be obtained through a clear and affirmative action, such as filling out
a form or opting in through an online platform. The consent process should
be transparent, with recipients fully understanding what types of messages
they will receive and how frequently they can expect them.
- Opt-Out Mechanism: Every SMS message must include a
straightforward and easily accessible opt-out mechanism. Recipients should
be able to unsubscribe from future messages effortlessly, typically by
replying with "STOP" or similar keywords. The opt-out process must be
immediate and honored promptly, ensuring that no further messages are sent
after an opt-out request is received.
- Frequency and Content: SMS messages should be sent with
reasonable frequency and should provide meaningful content that is relevant
to the recipient. Avoid bombarding recipients with excessive messages or
irrelevant content that could be perceived as spam. Messages should be
crafted to deliver value and maintain engagement while adhering to the
agreed-upon communication frequency.
Guidelines for SMS Communications
- Message Content: SMS messages should be clear, concise, and
relevant to the recipient. The content must be accurate, truthful, and
directly related to the purpose of the communication. Avoid including
misleading or deceptive information that could potentially misinform or
confuse recipients.
- Identification: Each SMS message must clearly identify
Vuelo Express as the sender. This includes including the company name or a
recognizable identifier within the message. Additionally, provide a contact
number or link for recipients to reach out with questions or support needs,
ensuring transparency and accessibility.
- Privacy and Security: It is crucial to protect the privacy
and security of recipients' personal information. Ensure that SMS
communications are sent securely and that any data collected during the
opt-in process is handled in accordance with privacy laws and regulations.
Avoid sharing or using recipients' information for purposes other than those
for which consent was explicitly given.
- Record Keeping: Maintain comprehensive records of all SMS
communications, including documentation of recipient consent and opt-out
requests. This record- keeping is essential for compliance audits, resolving
disputes, and demonstrating adherence to this policy. Ensure that records
are kept securely and are accessible for review as needed.
Reporting and Enforcement
- Complaints and Violations: Any complaints, violations, or
concerns related to SMS communications should be reported immediately to the
designated compliance officer or department. Prompt reporting helps address
issues effectively and ensures that appropriate corrective measures are
taken to prevent recurrence.
- Disciplinary Action: Violations of this SMS Policy may
result in disciplinary action, including but not limited to termination of
employment or contract. Vuelo Express reserves the right to take legal
action if necessary to enforce compliance and protect the company’s
interests. All actions will be taken in accordance with company policies and
applicable laws.
- Resolution Process: Upon receiving a report of a violation
or complaint, an investigation will be conducted to determine the nature and
extent of the issue. Appropriate corrective actions will be implemented
based on the findings, and feedback will be provided to relevant parties to
prevent future occurrences.
Review and Updates
This SMS Policy will be reviewed periodically to ensure it remains current and
effective in addressing legal requirements and best practices. Updates to the
policy will be made as necessary to reflect changes in regulations,
technological advancements, or company practices. Employees and representatives
will be notified of any significant changes to the policy, and training will be
provided as needed to ensure ongoing compliance.
The review process will involve assessing the policy’s effectiveness, gathering
feedback from stakeholders, and making adjustments based on new insights or
legal developments. By keeping the policy up-to-date, Vuelo Express ensures that
its SMS communications continue to meet high standards of legality, ethics, and
customer satisfaction.