Privacy & Policy

Privacy & Policy

At Vuelo Express, we value your trust and are committed to safeguarding your personal information. Please read our Privacy Policy carefully to understand how we collect, use, and disclose your data when you visit our website, use our mobile app, or avail our booking services.

Personal Information Collection

We collect various types of personal information, including:

  • Name
  • Address
  • Phone number
  • Email address
  • Credit/debit card details
  • Social media account information
  • Passport number
  • Other details provided during bookings (e.g., dietary preferences)

If you share someone else’s personal information with us, ensure you have the necessary permission or authority.

How We Collect Personal Information

We gather data through:

  • Our services (booking, promotions)
  • Offline channels (customer care)
  • Social media platforms (as permitted by law)

Use of Personal Information

We utilize personal data for:

  • Booking fulfilment and customer service
  • Responding to inquiries and sending newsletters
  • Administrative communication
  • Marketing communications (with your consent)
  • Personalized experiences
  • Business purposes (data analysis, fraud prevention, etc.)
  • Legal compliance and protection

We take necessary steps to protect your privacy and comply with applicable laws.

How Vuelo Express Collects Personal Information

  • We gather your Personal Information through different methods and distribute it to our Service Providers. Our method involves.
  • By using our services, we may gather Personal Information from you when you sign up for a promotion, make a reservation, or use our services.
  • Offline: When you contact our customer care service, we may gather your Personal Information from you through offline communication.
  • From Social Media Sources: We can view your social media details through social media platforms and other third parties as allowed by law.
  • The way Vuelo Express utilizes your personal information.

Personal information may be utilized by us

  • To finish and satisfy the booking or service obtained. This covers the payment process, any correspondence between you and our agent regarding your reservation, and offering you customer service if needed. The details from your passport are utilized for finalizing your travel arrangements.
  • To address your questions and meet your needs, or to subscribe you to our promotional emails.
  • In order to deliver any administrative updates to you. This could involve details about the Services and any updates we may make to our terms, conditions, and/or policies.
  • To send marketing communications that may interest you, as allowed by the law.

In order for us to provide you with a customized experience on the Services and unique offers specifically designed for you.

For business objectives such as data analysis, risk assessment, and prevention of fraud. It also involves our attempts to make our Services better by recognizing how you use them and evaluating the success of our campaigns.

Whenever we deem it necessary or fit.

  • As per the laws in force in the United States.
  • To adhere to the legal requirements.
  • To comply with requests from governmental authorities.
  • To ensure that our terms and conditions are correctly implemented. To ensure that our activities or concerns are fulfilled.
  • In order to safeguard our rights, privacy, and safety as a company.
  • To seek any solutions or decrease the harm that we may endure.

Ways in which Personal Information could be revealed.

The following entities may have access to your Personal Information

  • Our service providers, who operate independently, have their own privacy policies and security practices for any Personal Information we share with them. Therefore, we insist that you review their privacy policies also.
  • The parent company, subsidiaries, and joint ventures of Vuelo Express are under its direct control and adhere to the same Privacy Policy stated here. We are sharing your Personal Information with these entities together.
  • Travel- service providers: This category comprises suppliers like airlines, hotels, and car rental agencies. Your Personal Information is given to them in order for them to effectively provide the services that you reserve through the Services.
  • Other companies in the travel industry: These are the companies we team up with to offer you the Services. This includes airline consolidators or aggregators, as well as other travel agencies offering access to their inventory of travel-related products and travel insurance providers.
  • To our external service providers who offer services like website hosting, data analysis, payment processing, order fulfilment, IT support, customer service, email delivery, auditing, and other related services. The data we provide to them is bound by confidentiality agreements.
  • Depending on how your social media account is configured, we will share information related to your social activity. If you do not wish for your Personal Information to be shared on social media, refrain from linking your social media account with Vuelo Express.

When required or suitable

  • in accordance with the legal system of the United States
  • In order to adhere to legal procedures and deter fraud or criminal behavior
  • to reply to demands from official government authorities.
  • in order to make sure that Vuelo Express's terms and conditions are followed
  • to safeguard our activities or concerns
  • in order to safeguard our rights, maintain our privacy, and ensure our safety to enable us to seek solutions and minimize the potential harm we may incur

Additional Details

Additional data that Vuelo Express may gather

Additional Information includes any details that do not directly expose your exact identity or connect you to any person. Additional details consist of:

  • Information about your browser and device
  • How you use the app
  • The data we gather from your cookies, pixel tags, and other analytics technologies.
  • Information about your age, gender, and location

Any Combined Data

  • By utilizing cookies: Cookies are considered as the data fragments that are saved directly on the computer you are using. Normally, cookies gather data such as browser type, duration on specific Vuelo Express webpage, number of pages viewed, preferred language, and other unidentified traffic information.
  • Through the use of pixel tags, Vuelo Express can monitor user actions on the Services and analyze the effectiveness of our marketing campaigns. This involves collecting data on how the service is used and how satisfied customers are.
  • IP Address: Your Internet Service Provider assigns a number to your computer. Your IP address may be detected when you log in to our server automatically.
  • Device Location: Your device's physical location can be utilized to offer customized location-specific content and deliver targeted ads based on your current location. As a user, you have the option to permit or refuse this usage within your device settings.

We might request your details like your preferred way of contact and any specific travel needs such as dietary restrictions or health issues. We gather this data when you choose to provide it to us.

Services Provided By Third Parties

Within this Privacy policy, we do not discuss the procedures used by third parties, such as suppliers, intermediaries, or linked operating sites that are associated with the Services we offer. This refers to the buttons on Facebook for liking or sharing content. Including a link on Vuelo Express.com does not mean that the linked site or its services are endorsed.

Furthermore, we are not liable for any data collection, usage, or disclosure of your Personal Information by third parties like Facebook, Google, Microsoft, or Apple when you use their applications on our website.

Advertisers that are not directly affiliated with a company.

As a travel agency, we utilize third-party advertising companies to deliver our advertisements and services, which may pique your interest. These ads rely on your ability to access and utilize the Services on any of the devices you use. In order to accomplish this, these external companies may set or identify cookies on your browser. Additionally, they can utilize the technology to identify you on various devices such as a mobile phone or laptop. To learn more about this practice, visit http://www.networkadvertising.org and https://optout.aboutads.info

Security

We look for appropriate organizational, technical, and administrative measures to safeguard Personal Information within the organization in terms of security. Nevertheless, regrettably, no system for storing or transmitting data is completely secure.

Choices And Access

As a client, you have the freedom to decide how your Personal Information is used. You have the option to stop receiving our marketing messages by reaching out to us at +1-888-298- 3036 or emailing us at support@vueloexpress.com.

Vuelo Express will attend to your request as soon as possible. Even if you choose not to receive marketing communications, you will still receive important operational messages or emails related to your bookings, and you cannot choose to stop receiving those.

Period of time for which something is kept or maintained

We will store your Personal Information with us for as long as needed to achieve the purposes stated in this Policy. There might be situations in which a longer retention period is necessary. In instances like these, it is legal to keep the information.

SMS Policy

This SMS Policy establishes the comprehensive guidelines and regulations for the use of Short Message Service (SMS) communications by Vuelo Express. SMS is a vital channel for engaging with our customers and stakeholders, enabling us to deliver timely and relevant information directly to their mobile devices. Our primary goal is to ensure that all SMS Communications are conducted with the utmost respect for recipient privacy, adherence to legal standards, and alignment with our company values. By implementing this policy, we aim to create a framework that supports transparent and ethical SMS practices while protecting the rights and preferences of our recipients.

Legal Compliance

  • TCPA Compliance: All SMS communications sent by Vuelo Express must comply with the Telephone Consumer Protection Act (TCPA) and other relevant federal and state regulations. This includes obtaining prior express written consent from recipients before sending any marketing messages. The TCPA mandates that we must have clear and documented consent to contact individuals via SMS for promotional purposes.
  • Opt-In Requirements: Recipients must provide explicit and informed consent to receive SMS messages from Vuelo Express. This consent must be obtained through a clear and affirmative action, such as filling out a form or opting in through an online platform. The consent process should be transparent, with recipients fully understanding what types of messages they will receive and how frequently they can expect them.
  • Opt-Out Mechanism: Every SMS message must include a straightforward and easily accessible opt-out mechanism. Recipients should be able to unsubscribe from future messages effortlessly, typically by replying with "STOP" or similar keywords. The opt-out process must be immediate and honored promptly, ensuring that no further messages are sent after an opt-out request is received.
  • Frequency and Content: SMS messages should be sent with reasonable frequency and should provide meaningful content that is relevant to the recipient. Avoid bombarding recipients with excessive messages or irrelevant content that could be perceived as spam. Messages should be crafted to deliver value and maintain engagement while adhering to the agreed-upon communication frequency.

Guidelines for SMS Communications

  • Message Content: SMS messages should be clear, concise, and relevant to the recipient. The content must be accurate, truthful, and directly related to the purpose of the communication. Avoid including misleading or deceptive information that could potentially misinform or confuse recipients.
  • Identification: Each SMS message must clearly identify Vuelo Express as the sender. This includes including the company name or a recognizable identifier within the message. Additionally, provide a contact number or link for recipients to reach out with questions or support needs, ensuring transparency and accessibility.
  • Privacy and Security: It is crucial to protect the privacy and security of recipients' personal information. Ensure that SMS communications are sent securely and that any data collected during the opt-in process is handled in accordance with privacy laws and regulations. Avoid sharing or using recipients' information for purposes other than those for which consent was explicitly given.
  • Record Keeping: Maintain comprehensive records of all SMS communications, including documentation of recipient consent and opt-out requests. This record- keeping is essential for compliance audits, resolving disputes, and demonstrating adherence to this policy. Ensure that records are kept securely and are accessible for review as needed.

Reporting and Enforcement

  • Complaints and Violations: Any complaints, violations, or concerns related to SMS communications should be reported immediately to the designated compliance officer or department. Prompt reporting helps address issues effectively and ensures that appropriate corrective measures are taken to prevent recurrence.
  • Disciplinary Action: Violations of this SMS Policy may result in disciplinary action, including but not limited to termination of employment or contract. Vuelo Express reserves the right to take legal action if necessary to enforce compliance and protect the company’s interests. All actions will be taken in accordance with company policies and applicable laws.
  • Resolution Process: Upon receiving a report of a violation or complaint, an investigation will be conducted to determine the nature and extent of the issue. Appropriate corrective actions will be implemented based on the findings, and feedback will be provided to relevant parties to prevent future occurrences.

Review and Updates

This SMS Policy will be reviewed periodically to ensure it remains current and effective in addressing legal requirements and best practices. Updates to the policy will be made as necessary to reflect changes in regulations, technological advancements, or company practices. Employees and representatives will be notified of any significant changes to the policy, and training will be provided as needed to ensure ongoing compliance.

The review process will involve assessing the policy’s effectiveness, gathering feedback from stakeholders, and making adjustments based on new insights or legal developments. By keeping the policy up-to-date, Vuelo Express ensures that its SMS communications continue to meet high standards of legality, ethics, and customer satisfaction.